Shipping policy
Shipping Policy
Effective Date: September 4, 2026
Website: https://rubymahonebay.com
Contact: info@rubymahonebay.com
At Ruby Mahone Bay, we aim to provide reliable and transparent shipping for every order. We currently accept delivery addresses in Canada outside Quebec.
1. Order Processing
Orders are processed within 1 to 5 business days, Monday to Friday. Orders placed on weekends or public holidays are processed on the next business day. During periods of high demand, processing times may extend slightly. Once your order has been dispatched, you will receive a confirmation email with tracking details.
2. Delivery Timeframes
After dispatch, delivery typically takes 7 to 12 business days, depending on destination. Please note:
- Delivery times are estimates and not guarantees
- Delays may occur due to carrier disruptions, weather or high seasonal demand
- Shipments handled by international delivery partners may be subject to additional transit time
Most shipments arrive within the stated timeframe.
3. Shipping Rates
The shipping rate available for an eligible address is shown at checkout before payment. Any free-shipping offer will be clearly indicated there.
4. Tracking
Shipped orders include tracking where available. Tracking information will be sent to your email once the order has been dispatched. If you have not received tracking details after the order-processing window above, please contact customer care.
5. Customs and Import Charges
Where customs duties, import taxes or handling charges apply, they are not included in the item price unless checkout states otherwise. Shipments refused because of unpaid customs or import charges may lead to a return-shipping deduction from any voluntary refund, except where applicable law requires otherwise.
6. Address Accuracy
Please provide complete and accurate shipping details. Orders returned because of an incorrect or incomplete address may incur additional shipping charges.
7. Lost or Delayed Packages
If tracking shows a delay beyond the estimated timeframe, please contact us. If a package is marked as delivered but has not been received, contact us so the available carrier investigation can be reviewed. We will make reasonable efforts to help resolve carrier issues.
8. Risk of Loss
Risk of loss transfers on confirmed delivery to the address provided at checkout, except where applicable law provides otherwise.
9. Service Disruptions
Delivery may be delayed by circumstances beyond our reasonable control, including natural disasters, postal strikes, weather and carrier disruptions. Nothing in this section limits a right or remedy that applies under applicable consumer protection law in your province or territory.
10. Contact
For questions about shipping:
Ruby Mahone Bay
Email: info@rubymahonebay.com
Website: https://rubymahonebay.com